Help
How to Order
Delivery Information & Costs
Payment Options
Returns
Privacy & Security
Terms & Conditions
Simply select an item from
anywhere on this site, choose your preferred size
and colour - then add to your shopping basket.
You can keep an eye on the total number of items
in your shopping basket, and how much you have
spent, by checking the shopping basket, which
is constantly on your screen.
When you have finished adding items
to your basket, you will be led to the review
order page where you can delete items if you've
changed your mind.
You will then enter the checkout
area where you supply your billing address and
the delivery address.
TOP
UK Orders
All items will be sent signed
for and insured special delivery. Delivery costs £5.00.
Most orders placed before 3.00 pm
can be delivered the next day. Orders placed between
3.00 pm Friday and 3.00 pm Monday will be delivered
on Tuesday. No deliveries are made on Bank Holidays
or the day following a Bank Holiday. Delivery
times cannot be guaranteed.
Tracking of your order is possible
by e-mailing your tracking request to us at tracking@sosienna.com
We cannot deliver to PO Boxes, British Forces Post Office (BFPO) addresses or countries outside of Europe, USA and the UAE.
International Orders - USA, Europe and UAE
We are happy to deliver to the following countries packages less than 2 kilos:
Area |
Cost |
Delivery Times |
UK |
£5 |
24-48 hours |
Europe |
£12 |
3-5 days |
USA |
£20 |
3-7 days |
UAE |
£20 |
5-14 days |
* Australia and rest
of the world |
£30 |
Varies |
No deliveries are made on Bank Holidays or the day following a Bank Holiday. Delivery times cannot be guaranteed.
"We cannot deliver to PO Boxes or British Forces Post Office (BFPO) addresses."
In the event of an order falling above the 2 kilo weight limit we will contact you to discuss possible additional carriage charges.
Full garment refunds are of course available for international orders as with the UK, though unlike UK orders original delivery cost cannot be refunded.
* We reserve the right to cancel orders for areas where our delivery suppliers cannot provide coverage; we will of course contact you and provide a full refund in this event.
DUTIES AND CHARGES: For deliveries outside the UK there may be local customs and charges, these additional charges must be borne by you; unfortunately we have no control over these and cannot predict what they may be.
If you have paid import duty for goods received, and subsequently return the goods, it should be possible for you to claim a refund of duties from your local customs authority. Should you have any further queries on duties payable/refundable, please contact your local Customs authority.
TOP
sosienna currently accepts
Maestro/Switch, Visa, Visa Electron, Solo, JCB.
We do not accept cheques or cash.
TOP
We want you to love your new
items therefore if you wish to cancel your order,
or return items please follow the instructions
below:
If you wish to cancel your order
before the items are despatched you are asked
to contact us, by e-mail, cancellations@sosienna.com,
quoting your order reference number as soon as
is practicably possible.
If for any reason you are unhappy
with despatched items ordered and you wish to
return them please notify us of cancellation by
e-mailing us at cancellations@sosienna.com
quoting your order reference number within seven
working days of receipt of the goods.
Items must then be
returned by you to us at sosienna, The Hollies,
Fenwick Lane, Fenwick, Doncaster, DN6 0HA at your
own expense. Any such cancelled goods must be
returned to us within seven days of your notice
of cancellation. Returned goods must be unused,
in their original packaging and accompanied by
their receipt.
For further details
please refer to Terms and Conditions.
TOP
Modern information and communication
technologies play a fundamental role in the activities
of an organisation like sosienna . We are based
in the United Kingdom.
Our principal activity is: Retail,
our privacy policy covers sosienna and its Web
site:
| Organisation Name:
|
sosienna |
| Address: |
The Hollies, Fenwick |
| City, Postcode: |
Doncaster , DN60HA
|
| County: |
South Yorkshire |
| Country: |
United Kingdom |
| Controller: |
Rebecca Miah |
| Web Sites(s): |
www.sosienna.com
|
You
can access our Web site home page and browse our
site without disclosing your personal data.
Our Web site does not enable our
visitors to communicate with other visitors or
to post information to be accessed by others.
Our Web site does not include links
to third party Web service providers.
We automatically log personal data
by means such as programming or we link information
automatically logged by such means with personal
data about specific individuals. We do so for
the following purposes:
When processing a sale
We use cookies to store personal
data or we link information stored in cookies
with personal data about specific individuals.
We do so for the following purposes:
- Technical administration of the
Web site
- Research and development
We collect
the personal data that you may volunteer while
using our services.
We do not collect information about
our visitors from other sources, such as public
records or bodies, or private organisations.
We may collect and use personal
data for the additional purpose of: marketing
of products and promotions.
If we wish to use your personal
data for a new purpose, we offer you the means
to consent to this new purpose: by indicating
in a box at the point on the site where personal
data is collected.
We do not knowingly collect personal
data from children.
We do not take specific steps to
protect the privacy of children who disclose their
personal data to us.
We do not disclose our visitors'
personal data to other organisations.
We give you the option of using
a secure transmission method to send us the following
types of personal data:
- primary personal data (such as
name and contact details)
- identifiers (such as credit card
details, Web site password)
We have implemented security
policies, rules and technical measures to protect
the personal data that we have under our control
from:
- unauthorised access
- improper use or disclosure
- unauthorised modification
We have not implemented security
policies, rules and technical measures to protect
the personal data that we have under our control
from:
- unlawful destruction or accidental
loss
All our employees and data processors,
who have access to, and are associated with the
processing of personal data, are obliged to respect
the confidentiality of our visitors' personal data.
We ensure that your personal
data will not be disclosed to State institutions
and authorities except if required by law or other
regulation.
You can ask us, by:
Upon request, which you can indicate
by:
We will provide you with a readable
copy of the personal data which we keep about
you, within a week. - although we may before require
proof of your identity -. We will provide the
information without any charge.
We allow you to challenge the data
that we hold about you and, where appropriate,
you may have the data:
- Erased
- Rectified or amended
- Completed
We reserve the right to refuse
to provide our visitors with a copy of their personal
data, but will give reasons for our refusal.
We do, however, allow you
to challenge our decision to refuse to provide
you with a copy of your personal data.
There are no national laws or self-regulatory
schemes applicable to our web site or organisation.
There are no global or regional
regulatory or self-regulatory schemes applicable
to our web site or organisation.
We cannot demonstrate that our privacy
policy accords with the privacy instrument.
If you have an enquiry or concern
about our privacy policy, please contact:
enquiries@sosienna.com
TOP
|
| 1.1 |
Our display of
products on our Website is an invitation to
treat and not an offer to sell those goods
to you. |
| 1.2 |
An offer is made when you place the order
for your products. Please see ‘help’
on how to place an order. We will not be bound,
however, unless and until we accept your offer. |
| 1.3 |
We will take payment from your card at the
time when we receive your order, once we have
checked your card details. Goods are subject
to availability. In the event that we are
unable to supply the goods, we will inform
you of this as soon as possible. A full refund
will be given where you have already paid
for the goods.
|
| 1.4 |
If you enter a correct e-mail
address we will also send you an order acknowledgement
e-mail. This is not an order confirmation
or order acceptance from us. |
| 1.5 |
Unless we have notified you
that we do not accept your order or you have
cancelled it, order acceptance and the creation
and Contract between you and us will take
place on the dispatch to you by us of the
goods and order Invoice, which takes place
as your product is dispatched from our Warehouse.
It does not take place until that stage, not
withstanding that we may have debited your
card (see 1.3 above) or that we have sent
acknowledgement e-mails (see 1.4 above). |
| 1.6 |
The Contract will be formed
at the place of dispatch of the goods and
order Invoice. |
| 1.7 |
All orders that you place on
this Website will be subject to acceptance
in accordance
with clause 1.5 of these Terms and Conditions. |
| 1.8 |
We do not file details of your
order for you to subsequently access and,
therefore, please print out these Terms and
Conditions and the order acknowledgement for
your own records. If you require any information
about orders you have placed with us please
contact us at enquiries@sosienna.com,
by telephone on 0870 167 0750 or by writing
to us at sosienna, The Hollies, Fenwick Lane,
Fenwick, Doncaster, DN6 0HA.
|
|
| 2.1 |
Payment may be
made by any of the methods indicated on our
Website and will be debited when we receive
your order. |
| 2.2 |
You will be charged the current
price of buying goods from our Website at
the date you place your order. All prices
are displayed on our Website and are in sterling
and inclusive of VAT, where applicable, at
17.5%. We reserve the right to amend prices
if there is a change in the rate of VAT. |
| 2.3 |
A delivery charge of £5.00
per order is added for the UK, for international costs please see the Delivery Information section above. |
| 2.4 |
We do our best to make sure
that prices are correctly shown but very occasionally
an error may occur. If this should happen,
we will correct the price and ask you to confirm
whether you still wish to purchase the goods
at the correct price. If we are unable to
contact you we will treat the order as cancelled.
We will not accept an order if there is a
pricing error. |
| 2.5 |
A title to any products you
order on this Website shall pass to you on
delivery of goods provided that we have processed
and received payment in full for the products
ordered. |
|
| 3.1 |
A delivery charge of £5.00 per order is added for the UK, for international costs please see the Delivery Information section above. |
| 3.2 |
Your order can be delivered to any UK , European, USA or UAE address. We cannot deliver to PO Boxes or other overseas addresses, including British Forces Post Office (BFPO) addresses. |
| 3.3 |
Your UK order will be dispatched by Royal Mail Special Delivery, International orders will be despatched by Airsure or Airmail as applicable. |
| 3.4 |
Most UK orders placed before 3.00 pm can be delivered the next day. Orders placed between 3.00 pm Friday and 3.00 pm Monday will be delivered on Tuesday. No deliveries are made on Bank Holidays or the day following a Bank Holiday. Delivery times cannot be guaranteed. For international delivery times refer to the Delivery Information section above. |
| 3.5 |
We make every effort to deliver
goods in accordance with our estimated time
scales. However, delays are occasionally inevitable
due to unforeseen circumstances and we shall
be under no liability for any delay or failure
to deliver the goods in accordance with the
estimated time scales. |
| 3.6 |
A signature may be required
to acknowledge delivery. The signature of
the person accepting the delivery at the delivery
address will be proof that you, or the person
to whom the order is addressed, has received
the delivery. |
| 3.7 |
Tracking of your order within the UK is possible
by e-mailing your tracking request to us at
tracking@sosienna.com. |
|
| 4.1 |
If, for any reason,
you are unhappy with the item/s you have ordered
you have the right to cancel (other than in
respect of goods made to your specification
or clearly personalised). In the interests
of hygiene we are unable to offer a refund
on lingerie or swim wear unless the product
is faulty. |
| 4.2 |
If you wish to cancel your
order before the items are dispatched you
are asked to contact us, by e-mail, cancellations@sosienna.com
quoting your order reference number as soon
as is practicably possible. |
| 4.3 |
If your cancellation is received
after the items have been dispatched, under
the Distance Selling Regulations, you have
the legal right to cancel your order within
seven working days of receipt of the goods.
Where goods are delivered to a third party
you will only be able to exercise this right
if you are able to return to us the goods
you ordered. You must notify us of cancellation
by e-mailing us at cancellations@sosienna.com
quoting your order reference number. |
| 4.4 |
Any cancelled goods that have
been delivered to you must be returned by
you to us at sosienna, The Hollies, Fenwick
Lane, Fenwick, Doncaster, DN6 0HA at your
own expense. Any such cancelled goods must
be returned to us within seven days of your
notice of cancellation. Returned goods must
be un-used, in their original packaging and
accompanied by their receipt. |
| 4.5 |
If your order is cancelled
before your goods are dispatched please allow
us fourteen days to process your refund once
we have received your notice of cancellation.
If your order is cancelled after your goods
are dispatched please allow us fourteen days
to process your refund once we have received
your goods. The refund will be credited to
the payment card account. |
|
| 5.1 |
All measurements
are approximate. |
| 5.2 |
The reproduction of colours
is as accurate as the photographic and reproduction
process
will allow. |
| 5.3 |
All matters concerning and
incidental to any offer or agreement for the
purchase and
sale of goods from our Website shall be in
English and construed and governed
according to English Law and the English Courts
shall have jurisdiction in all the
matters. |
| 5.4 |
These Terms and Conditions
do not in any way affect your statutory rights. |